A culture of doing the right things.

Anyone can promise great service, but not everyone can deliver it. At The House of Insurance, we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what our clients have to say.

We have been working with Jim at the House of Insurance for almost 10 years now and I have always been impressed with the service we receive. They are attentive to our specific needs and most importantly always reply quickly whenever I have a question or need any adjustments. Jim and his team set the benchmark in client service and responsiveness and that is why we are long-term clients. Thank you for the great service.

Adam Purcell

I have been with the House of Insurance for over 4 years now and am extremely satisfied with them. I use them for my auto and business insurance. They always work to get me the lowest prices and are always very helpful getting my customers proof of insurance. I would highly recommend them.

Dan MillerPersonal and Business Insurance Client

I have enjoyed working with you and the House of Insurance since we moved all of our policies to you several years ago. Your service is unmatched and your responsiveness to requests is like no other. With other agencies I have always felt like a number and that no one really took the time to make sure I had the coverage I needed. As you pointed out, in some areas I was underinsured and in others I was overinsured. I appreciate you taking the time to get me the right coverage and save me some money in the process. I truly love working with you and the House of Insurance.

JoePersonal Insurance Client

I have been a client of Jim Frentz and the folks at The House of Insurance for over 10 years and have always received very prompt replies and courteous service. When I need details about one of my insurance products, Jim knows how to explain it to me in layman terms, which is much appreciated. I highly recommend Jim and his team!

Dan CurleyPersonal Insurance Client

We have worked with the house of insurance for several years. Their professionalism for our personal and business needs is unmatched to any company we have used in the past. Great Job!

FISCO Auto BodyBusiness Insurance Client

As a business owner and trustee of our church, Jim and Mike have done an outstanding job with our insurance needs. I would highly recommend The House of Insurance!

Bob Williams, S/S ResearchBusiness Insurance Client

I have been with the House of Insurance for both my commercial and my personal insurance since 2010. During that time, I have experienced exceptional service from the House of Insurance team through my agent Jim Frentz.

Although my firm is not in their scope of larger companies, I have always felt that my business was top priority and they were there for me.

When I needed to write insurance for a second business I purchased, they helped me determine the best Insurance Company and the best way to write the policy that saved my firm a substantial amount of money.

Cheryl Muskus, Muskus Management CorporationPersonal and Business Insurance Client

I have known Jim Frentz for over fifteen years, both as a friend and as my insurance agent. He is a great person, and he is a dedicated and professional agent. Although I have access to insurance through other sources, including prior military, Jim and the House of Insurance have consistently provided more affordable rates and excellent coverage. I have had only a few claims over the years, relatively small, but each and all were handled very well.

I hold Jim in such high regard that I have referred many other friends and acquaintances to him, including probably the most significant – my daughter. There is no hesitation for me to give Jim Frentz and the House of Insurance the highest possible recommendation.

Doug RosePersonal Insurance Client

Jim and I have been with House of Insurance for many years now. We have had good experience working with Jim Frentz and the staff. If Mr. Frentz is not in the office the staff are very knowledgeable to answer our questions. If they are not able too, then they will have Mr. Frentz call us. Over the years Mr. Frentz has taken the time to reevaluate what we need or to find us better deals on insurance. I have referred family and friends to House of Insurance and will continue to do so in the future.

Lisa L. BowePersonal Insurance Client

My boyfriend Joe and I have recently bought a home, and we have been working with Jake Simms for our insurance needs. Jake has been wonderful to work with! He is great explaining how things work, answers our questions openly and honestly, and is responsive to all our needs. Plus, we are really impressed with how he went above and beyond to sort the paperwork out for our wood burning stove. This involved two home visits to make sure the company had the information that they needed. Joe used to be with American Family, and I was with Amica, and we are both happy that we switched to the House of Insurance.

Joe and I are both blown away by the service we've experienced with Jake, and we feel we are in good hands. I also look forward to meeting with Jim Frentz about life insurance later this month.

HayleyPersonal Loans Client

When my husband and I decided it was time to look around for homeowner's insurance we stumbled into the hands of House of Insurance. Not only did we get lower rates with better coverage but the customer service and response time is outstanding. Being a busy family with a small business I need the ability to shoot emails, get quick answers, and ask for favors with policy breakdowns at year end- Jim, Karen, and Stacy are always there for my personal and commercial insurance needs, I can't thank them enough!

Jenny Benjamin

I've been a customer of the House of Insurance for 3 or 4 years now and want to take a moment to applaud the professionalism, depth of knowledge, and overall friendliness of Stephanie Heise. EVERY time I have a question about my homeowner's policy, need to add or delete a vehicle, or have a question about my umbrella policy, Stephanie provides prompt and accurate information. I appreciate that she knows the Erie products incredibly and is never annoyed with my in-depth questions on the phone or via email. I've worked with many insurance representatives since purchasing my first car 24 years ago, and Stephanie Heise goes above and beyond other representatives. Thank you, Stephanie!


My car was stolen recently, and both the House of Insurance and Erie Insurance provided outstanding service. From start to finish, they made a stressful situation bearable. They both took over immediately. The communication was great, and I never had to wonder or worry about the status of anything. Honestly, I wouldn't consider a different insurance company in the future. They have my business, and my thanks, forever.

Lori Hassett